Terms of Service

Last updated: May 14, 2026

These Terms of Service ("Terms") govern your access to and use of DeskView AI's dealership intelligence platform and related services ("Services"). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Who can use DeskView AI

You must be at least 18 years old and have authority to bind your dealership to these Terms. The Services are intended for automotive retail businesses. Personal or non-commercial use is not permitted.

2. Your account

You are responsible for keeping your login credentials secure.
You are responsible for all activity that occurs under your account.
Notify us immediately at sales@deskview.ai if you suspect unauthorized access.
You must provide accurate and current information when creating your account.

3. Subscription and billing

The Services are billed on a recurring basis (typically monthly) at the rates communicated to you at sign-up.
Subscriptions auto-renew at the end of each billing period unless canceled.
You may cancel anytime; cancellation takes effect at the end of the current billing period.
Fees are non-refundable except where required by law.
We may change pricing with at least 30 days' notice; continued use after the change constitutes acceptance.

4. Your data

You retain all rights to the data you and your team upload to the Services ("Your Data"). You grant DeskView AI a limited license to host, process, and display Your Data solely as needed to provide the Services to you. We will not sell or use Your Data to train third-party AI models.

You are responsible for ensuring you have the rights to upload Your Data, and that doing so does not violate any applicable laws or third-party rights.

5. Acceptable use

You agree not to:

Reverse engineer, decompile, or attempt to extract source code from the Services.
Use the Services to send spam, malware, or other harmful content.
Attempt to gain unauthorized access to any part of the Services or other users' accounts.
Use the Services to violate any law or third party's rights.
Scrape, harvest, or otherwise extract data from the Services through automated means without our written consent.
Resell or sublicense access to the Services without our written consent.

6. AI-generated content

DeskView AI provides AI-generated insights, coaching prompts, and analytics responses. These are tools to assist your team — not a substitute for human judgment. You are responsible for verifying any AI-generated content before acting on it. We do not warrant the accuracy, completeness, or fitness for any particular purpose of AI outputs.

7. Service availability

We strive for high uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance, and unplanned outages may occur. We are not liable for service unavailability.

8. Intellectual property

The Services, including all software, design, content, and branding (excluding Your Data), are the property of DeskView AI and are protected by copyright, trademark, and other laws. You receive a limited, non-exclusive, non-transferable, revocable license to use the Services solely for your dealership's internal business operations.

9. Termination

We may suspend or terminate your account if you violate these Terms or fail to pay. Upon termination, your right to access the Services ends immediately. We will make Your Data available for export for at least 30 days after termination, after which it may be permanently deleted.

10. Disclaimer of warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DESKVIEW AI'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

12. Indemnification

You agree to indemnify and hold harmless DeskView AI from any claims, damages, or expenses arising from your use of the Services, violation of these Terms, or infringement of third-party rights.

13. Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in Orange County, Florida.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to account administrators by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

15. Contact

Questions about these Terms?

Email: sales@deskview.ai